Booking knowledge
What experienced reservation staff know about your hotel, its rooms and facilities, and the questions visitors ask before booking.
The StAIyz difference
Your commercial strategy, preserved
All three assistants use it.
The way your hotel sells is yours. Your management team and StAIyz capture it once, and it then guides every response, recommendation and approved direct-booking perk the assistants give.
Time requiredOne session
What it covers
What the session works through
Some of this your hotel has already settled. Some of it sits with your experienced people rather than in a document. The session works through each area and records the answer your hotel gives, and that answer is what every response follows.
Reservation policies
The operational boundaries every response must follow.
Commercial rules
When to recommend, upsell, reassure or protect profitability.
Direct-booking perks
Which approved perks may be presented to visitors, and under what conditions.
Room strategy
How the assistant recommends the right room for each stay.
Member strategy
How returning guests are recognised and encouraged to book direct.
How it is agreed
One session with your management team
A structured session with your General Manager or Head of Revenue defines the commercial and operational knowledge that guides all three assistants. Three hours if your commercial approach is already clear, or a full day if you would like help defining it. What you decide in that session is what the assistants follow.
From decision to live
Your first module is live in 15 business days
The session comes first. The fifteen days start the morning after it.
Days 1 to 5
Assess
Hotel team and StAIyz define the booking journey and baseline.Days 6 to 14
Connect
Hotel team and StAIyz connect and test.Day 15
Launch
The Direct Booking Assistant goes live.After launch
Optimise
Days 16 to 60. Hotel team and StAIyz review results and implement improvements.Questions hotel owners ask
What hotels need to know about the session
What do we need to prepare, and who needs to be there?
Nothing in writing, and your General Manager or Head of Revenue. What matters is that the people in the room can decide without checking back.
Do we need our commercial approach written down already?
No. For most independent hotels it sits with experienced people rather than in a document. That is what the full-day version of the session is for: we ask, you decide, and it is written down.
Can we set limits on what the assistant offers?
Yes. The assistant always answers, because a visitor whose question goes unanswered books somewhere else. What your hotel sets is what it may offer and promise, so a rate, a perk or a room you want held back stays out of the conversation while the visitor still gets a useful reply.
Do all three assistants use the same strategy?
Yes. One session covers all three, so a visitor meets the same hotel whether they arrive on your website, send an enquiry or return as a member.
Our rates and policies change through the season. Does the strategy?
It is meant to. What you agree in the session is the approach, and the policies, perks and room strategy inside it are updated as your hotel changes them.
How quickly can the first module go live?
Fifteen business days, counted from the morning after the session. Three hours of that session if your commercial approach is already clear, or a full day if you would like help defining it.
Who owns what we decide in the session?
Your hotel. It is your own commercial approach, written down.