Booking knowledge
What experienced reservation staff know about your hotel, its rooms and facilities, and the questions visitors ask before booking.
The StAIyz difference
Your commercial strategy, preserved
All three assistants use it.
The way your hotel sells is yours. Your management team and StAIyz capture it once, and it then guides every response, recommendation and approved direct-booking perk the assistants give.
Time requiredOne session
What it covers
Six things your hotel decides
Each one is your hotel’s answer, not a default. Together they are what separates an assistant that sells the way you sell from a general-purpose chatbot.
Reservation policies
The operational boundaries every response must follow.
Commercial rules
When to recommend, upsell, reassure or protect profitability.
Direct-booking perks
Which approved perks may be presented to visitors, and under what conditions.
Room strategy
How the assistant recommends the right room for each stay.
Member strategy
How returning guests are recognised and encouraged to book direct.
How it is agreed
One session with your management team
A structured session with your General Manager or Head of Revenue defines the commercial and operational knowledge that guides all three assistants. Three hours if your commercial approach is already clear, or a full day if you would like help defining it. What you decide in that session is what the assistants follow.