Enquiry arrives
The reservation enquiry arrives by email in your hotel’s existing inbox.
Booking Enquiry Assistant
More enquiries become direct bookings
Turn the reservation enquiries you already receive into more direct bookings.
The Booking Enquiry Assistant enables reservation staff to prepare responses in different languages. It helps the team engage with more enquiries while maintaining consistent response quality across languages and enquiry volumes. Hotel staff review, approve and send every response.
ApprovalYour staff send every reply
Reservation enquiries
More enquiries become bookings
An enquiry arrives with the intent already in it. What decides it is how fast and how completely it is answered.
The Booking Enquiry Assistant helps your reservation team act on that intent while it is still live, responding faster and more consistently across languages, with final approval staying with your staff.
From enquiry to direct booking
A clear path from the inbox to a confirmed booking
Response prepared
Hotel staff select the enquiry and the assistant prepares a response in the required language for review.
Response reviewed and sent
Hotel staff review, approve and send the response.
Booking completed
The direct booking is confirmed by email through your existing reservation process.
Key numbers
What you can track once it is live
These are among the numbers that move once your reservation team is answering with the assistant. Your hotel will track more alongside them.
- ✓Reservation response time
- ✓Share of enquiries answered
- ✓Enquiry-to-booking conversion
Questions hotel owners ask
What hotels need to know about the Booking Enquiry Assistant
Does the Booking Enquiry Assistant replace reservation staff?
No. It prepares responses for hotel staff to review, approve and send. The reservation team retains final control.
Does it send responses automatically?
No. The assistant prepares the response, while hotel staff review and approve it before sending.
Can it prepare responses in different languages?
Yes. It prepares responses in the required language while applying your hotel’s agreed booking knowledge, policies and commercial approach consistently.
How is each response kept consistent with our hotel?
Before launch, hotel management and StAIyz define the booking knowledge, reservation policies, commercial approach, response standards and approval process that guide the assistant.
Do we keep our existing reservation process?
Yes. Your existing reservation inbox, processes and staff responsibilities remain in place. StAIyz works alongside them.
What results can we measure?
Hotels most commonly track reservation response time, the share of enquiries answered and enquiry-to-booking conversion.