Enquiry arrives
The reservation enquiry arrives by email in your hotel’s existing inbox.
Booking Enquiry Assistant
More enquiries become direct bookings
Turn the reservation enquiries you already receive into more direct bookings.
The Booking Enquiry Assistant enables reservation staff to prepare responses in different languages. It helps the team engage with more enquiries while maintaining consistent response quality across languages and enquiry volumes. Hotel staff review, approve and send every response.
Commercial outcomeMore direct bookings from enquiries
Reservation enquiries
More enquiries become bookings
A reservation enquiry already carries booking intent. The customer has found the hotel and is asking for the information needed to make a decision.
Response delays, language limitations and inconsistent answers can allow that intent to disappear. The Booking Enquiry Assistant helps the reservation team respond faster and more consistently while keeping final approval with hotel staff.
From enquiry to direct booking
A clear path from the inbox to a confirmed booking
Response prepared
Hotel staff select the enquiry and the assistant prepares a response in the required language for review.
Response reviewed and sent
Hotel staff review, approve and send the response.
Booking completed
The direct booking is confirmed by email through the hotel’s existing reservation process.
Configured for your hotel
Every hotel responds differently. Its enquiry assistant should too.
Before implementation, StAIyz works with hotel management and the reservation team to define how enquiries should be handled. The agreed commercial configuration guides every prepared response.
Booking knowledge
The hotel information reservation staff use to answer enquiries and help customers decide.
Reservation policies
The operational boundaries every prepared response must follow.
Commercial approach
How the hotel wants to reassure, recommend, upsell and protect profitability.
Response standards
The structure, quality and consistency expected in every response.
Language and tone
How the hotel communicates clearly and appropriately across languages.
Staff approval
Hotel staff retain final review and approval before each response is sent.
Commercial strategy first
Prepared responses follow the hotel’s agreed approach
A focused session defines the booking knowledge, priorities, response standards and commercial approach for the Booking Enquiry Assistant.
The agreed Commercial Configuration Summary becomes the implementation specification. It defines what the assistant may communicate, recommend and include in a prepared response.
The assistant does not invent policies or improvise commercial decisions. It prepares each response within the knowledge and boundaries agreed with the hotel, and hotel staff retain final approval.
Your hotel with StAIyz
Your reservation process remains in place. Your data and bookings stay yours.
The Booking Enquiry Assistant works alongside your existing reservation process.
- ✓Your reservation process remains in placeNo replacement project.
- ✓Hotel staff retain final approvalYour team reviews and sends every response.
- ✓You retain ownershipYour data and bookings stay yours.
- ✓Your own environmentYour hotel’s data remains within its own environment.
Reservation enquiriesYour existing inbox and process
StAIyzResponse preparation
More direct bookingsHotel staff review, approve and send
Visible commercial performance
Results your hotel can measure
Booking Enquiry Assistant
- Reservation response time
- Share of enquiries answered
- Enquiry-to-booking conversion
The objective is not more messages. The objective is more reservation enquiries converted into direct bookings.
A structured implementation
Commercial strategy first. Implementation second.
A focused commercial session defines how your hotel wants to handle and convert reservation enquiries. In parallel, the required system documentation and access are prepared. Once the agreed handover is complete, the 15-business-day implementation begins.
A focused session
Define the commercial strategy
Hotel management and StAIyz agree the booking knowledge, priorities, response standards and commercial approach that will guide the module.In parallel
Complete the handover
The agreed requirements, system documentation and required access are confirmed.15 business days
Configure, connect and launch
The module is configured, connected, tested and launched within 15 business days of the completed handover.First module live within 15 business days of the completed handover.
Questions hotel owners ask
What hotels need to know about the Booking Enquiry Assistant
Does the Booking Enquiry Assistant replace reservation staff?
No. It prepares responses for hotel staff to review, approve and send. The reservation team retains final control.
Does it send responses automatically?
No. The assistant prepares the response, while hotel staff review and approve it before sending.
Can it prepare responses in different languages?
Yes. It prepares responses in the required language while applying the hotel’s agreed booking knowledge, policies and commercial approach consistently.
How is each response kept consistent with our hotel?
Before launch, hotel management and StAIyz define the booking knowledge, reservation policies, commercial approach, response standards and approval process that guide the assistant.
Does the hotel keep its existing reservation process?
Yes. The hotel’s existing reservation inbox, processes and staff responsibilities remain in place. StAIyz works alongside them.
What results can the hotel measure?
The hotel can measure reservation response time, the share of enquiries answered and enquiry-to-booking conversion.
A demonstration built around your hotel
See the Booking Enquiry Assistant in action
Use common reservation enquiry scenarios to see how the assistant prepares responses across languages using your hotel’s booking knowledge, reservation policies and commercial approach.
We then review your current enquiry process and prepare a proposal tailored to your hotel.