Booking knowledge
What experienced reservation staff know about your hotel, its rooms and facilities, and the questions visitors ask before booking.
The StAIyz difference
Every hotel sells differently
All three assistants are configured to yours.
Before anything goes live, your management team and StAIyz agree how your hotel wants to win direct bookings. That agreed approach then guides every response, recommendation and approved direct-booking perk the assistants give.
Time requiredOne session
What gets configured
Six things your hotel decides
Each one is your hotel’s answer, not a default. Together they are what separates an assistant that sells the way you sell from a general-purpose chatbot.
Reservation policies
The operational boundaries every response must follow.
Commercial rules
When to recommend, upsell, reassure or protect profitability.
Direct-booking perks
Which approved perks may be presented to visitors, and under what conditions.
Room strategy
How the assistant recommends the right room for each stay.
Member strategy
How returning guests are recognised and encouraged to book direct.
How it is agreed
One session, then a written summary
Commercial Configuration Session
A structured session with your General Manager or Head of Revenue defines the commercial and operational knowledge that guides all three assistants. Three hours if your commercial approach is already clear, or a full day if you would like help defining it.
Commercial Configuration Summary
The agreed summary becomes the implementation specification for every module you run. Your hotel owns it, and it is what the assistants are held to.
A demonstration built around your hotel
See a configured assistant in action
Try the assistants using common hotel booking scenarios and see why each answer was chosen, then discuss your current direct-booking process and objectives.
The next step is a proposal tailored to your hotel.